Refund policy

• We accept returns up to 14 days after delivery, if the item is unused and in its original condition. The buyer is responsible for loss in value (as agreed upon with seller) if an item is not returned in original condition.

• The buyer is responsible for return postage costs. We refund the full item price minus outbound and return‑shipping costs, except where the product arrived damaged or we shipped the wrong item.

 

Cancellation / return procedure

• To cancel or initiate return request, access your customer account here.
• You can also log in via the account icon at the top right of the website, next to the shopping cart.
• Requests will be confirmed within 1-2 business days.
  
• After request confirmation, refunds are issued to the original payment method within 1-5 business days, depending on the used payment method. If you have not seen the credit after 14 days, first check with your bank or card issuer before contacting us.
• For return shipments, please provide a trackable shipping service and retain proof of postage until your refund is confirmed. Refund is issued once we have received the return shipment.

 

Damaged items upon delivery

• In the event that your order arrives damaged in any way, please email us as soon as possible at mountloop@3dfarmer.ch with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.